How Can We Help?

Find answers to common questions or contact our support team

📱

Getting Started

New to WDK? Learn how to use the app

View Guide →
💳

Subscription & Billing

Manage your plan and payments

Learn More →
🏆

Contest Help

How to enter and win £100

Contest Rules →
🔧

Technical Issues

Troubleshoot common problems

Get Help →

Frequently Asked Questions

Getting Started

How do I scan ingredients? ▼
1. Open the app and tap the Camera or Gallery button
2. Take a clear photo of your ingredients
3. Tap "Analyze Ingredients"
4. Review detected ingredients and add/remove as needed
5. Tap "Generate Recipes" to get personalized suggestions
How many recipes can I generate per day? ▼
• Free Plan: 1 recipe per day
• Staff in Kitchen: 10 recipes per day
• Master Chef: Unlimited recipes

Daily limits reset at midnight in your local timezone.
Can I save recipes for later? ▼
Recipe saving is available for paid subscribers only:
• Staff in Kitchen: Save unlimited recipes
• Master Chef: Save unlimited recipes + share with friends

Free users can screenshot recipes or upgrade to save them.

Subscription & Billing

How do I upgrade my subscription? ▼
1. Go to your Profile tab
2. Tap "Subscription Plans"
3. Choose your desired plan
4. Complete payment with Apple Pay, Google Pay, or card

Your upgrade takes effect immediately!
Can I cancel my subscription? ▼
Yes! You can cancel anytime:
• Go to Profile → Subscription
• Tap "Cancel Subscription"
• You'll keep access until the end of your billing period

No questions asked, no cancellation fees.
What's your refund policy? ▼
• Within 48 hours: Full refund for new subscriptions
• Technical issues: Contact support for assistance
• After 48 hours: No refunds, but keep access until period ends

For refunds, contact your app store or email us at info@pulsecode.co.uk

Monthly £100 Contest

How do I enter the contest? ▼
1. Subscribe to Master Chef plan
2. Generate and save a recipe
3. Cook the recipe
4. Go to Recipes tab → Select your recipe
5. Tap "Upload Photo for Contest"
6. Take a photo of your finished dish

Your entry is automatically submitted for voting!
How are winners selected? ▼
• Community voting determines the winner
• Most votes wins £100 shopping voucher
• Winners announced within 7 days of month end
• We contact winners via email

One entry per recipe per month. May the best dish win!

Technical Issues

The app won't recognize my ingredients ▼
For best results:
• Ensure good lighting
• Place ingredients on a clear surface
• Avoid overlapping items
• Take photo from directly above

You can manually add or remove ingredients after scanning.
I can't log in to my account ▼
Try these steps:
1. Check your internet connection
2. Verify your email is correct
3. Use "Forgot Password" to reset
4. Update the app to latest version

Still having issues? Email info@pulsecode.co.uk

Still Need Help?

Our support team is here for you

📧 Email Support

info@pulsecode.co.uk

Response within 24-48 hours

📱 In-App Support

Profile → Help & Support

Direct link to this page

🐛 Report a Bug

Include app version & device

Send Report