How Can We Help?

Find answers to common questions or contact our support team

📱

Getting Started

New to WDK? Learn how to use the app

View Guide →
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Subscription & Billing

Manage your plan and payments

Learn More →
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Contest Help

How to enter and win £100

Contest Rules →
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Technical Issues

Troubleshoot common problems

Get Help →

Frequently Asked Questions

Getting Started

How do I scan ingredients?
1. Open the app and tap the Camera or Gallery button
2. Take a clear photo of your ingredients
3. Tap "Analyze Ingredients"
4. Review detected ingredients and add/remove as needed
5. Tap "Generate Recipes" to get personalized suggestions
How many recipes can I generate per day?
• Free Plan: 1 recipe per day
• Staff in Kitchen: 10 recipes per day
• Master Chef: Unlimited recipes

Daily limits reset at midnight in your local timezone.
Can I save recipes for later?
Recipe saving is available for paid subscribers only:
• Staff in Kitchen: Save unlimited recipes
• Master Chef: Save unlimited recipes + share with friends

Free users can screenshot recipes or upgrade to save them.

Subscription & Billing

How do I upgrade my subscription?
1. Go to your Profile tab
2. Tap "Subscription Plans"
3. Choose your desired plan
4. Complete payment with Apple Pay, Google Pay, or card

Your upgrade takes effect immediately!
Can I cancel my subscription?
Yes! You can cancel anytime:
• Go to Profile → Subscription
• Tap "Cancel Subscription"
• You'll keep access until the end of your billing period

No questions asked, no cancellation fees.
What's your refund policy?
• Within 48 hours: Full refund for new subscriptions
• Technical issues: Contact support for assistance
• After 48 hours: No refunds, but keep access until period ends

For refunds, contact your app store or email us at info@pulsecode.co.uk

Monthly £100 Contest

How do I enter the contest?
1. Subscribe to Master Chef plan
2. Generate and save a recipe
3. Cook the recipe
4. Go to Recipes tab → Select your recipe
5. Tap "Upload Photo for Contest"
6. Take a photo of your finished dish

Your entry is automatically submitted for voting!
How are winners selected?
• Community voting determines the winner
• Most votes wins £100 shopping voucher
• Winners announced within 7 days of month end
• We contact winners via email

One entry per recipe per month. May the best dish win!

Technical Issues

The app won't recognize my ingredients
For best results:
• Ensure good lighting
• Place ingredients on a clear surface
• Avoid overlapping items
• Take photo from directly above

You can manually add or remove ingredients after scanning.
I can't log in to my account
Try these steps:
1. Check your internet connection
2. Verify your email is correct
3. Use "Forgot Password" to reset
4. Update the app to latest version

Still having issues? Email info@pulsecode.co.uk

Still Need Help?

Our support team is here for you

📧 Email Support

info@pulsecode.co.uk

Response within 24-48 hours

📱 In-App Support

Profile → Help & Support

Direct link to this page

🐛 Report a Bug

Include app version & device

Send Report